You probably have or have had a client with the characteristics list above. Although they are very sociable, it is not always easy to close a sale with them. We are talking about the friendly client .
This type of client is very interesting. Because of his attitude, he seems easy to deal with, but we should not trust external appearances. Under this cloak of sweetness and peace, complications may appear. Or not friendly customer.
Read on to discover what a friendly customer is, how to treat them and other types of customers so that the customer experience in your organization is exceptional.
Customer Experience Trends Report
Among the types of clients with whom we interact in the sales process, the friendly friendly customer client stands out . This type of client is also known as a friendly client , a sympathetic client or a chatty client .
Unlike other types of customers such as the know-it-all customer establishes a quick germany telegram phone number list connection with the seller, exuding sympathy.
The friendly customer is easy to recognize. He is distinguish by his assertiveness, kindness and ucation. He shares aspects of his personal life and is sometimes repetitive in the information he transmits.
Because he tries so hard to establish a connection, he often succes. He may even get the seller to share a secret with him by feeling identifi.
tomer really comes into his own when it comes to what is a sales agent, what are their functions and what profile should they have? closing the sale. If he tries to take undue advantage of the establish connection at that time, we are not in the presence of a truly friendly customer.
It is at this point that we will discover the reasons that have friendly customer prompt this client to act in a friendly manner. The way in which he positions himself will reveal whether his actions were genuine or feign.
If we are truly dealing with a transparent
polite and good-natur person, he or she will have no other reason to act kindly than his or her own nature. This is a customer whose loyalty must be arduously cultivat.
With this type of customer – the truly friendly customer – it will be relatively easy to close a sale if he is interest. He will not seek
Now, if we are dealing with a friendly and talkative aleart news actor, when trying to close the sale we will discover that the reason why he maintain a friendly attitude was a selfish reason: to gain as much personal advantage as possible.
We must remain alert to these types of “imposter” clients. They friendly customer are so convincing that they can make you feel like you are denying something to someone you have known all your life.
