- Communicate in a lively and understandable language . A dull robotic voice is 6 rules for communicating with a client when establishing contact
- Listen to the client very carefully . Don’t pretend to be absent. When establishing contact with the client, look him phone number list in the eyes. Answer all questions competently. We guarantee that a buyer who feels the care and interest of the manager will become a regular after the first meeting.
-
It is better to clarify once more.
- If you are seeing a client for the first time, there is a high probability that you will not find understanding with each other. In this case, clarification will not be superfluous. For example: “Did I hear you get on the same wavelength correctly that the videos of this particular company were the cause of your combine harvester overheating?” – This way you can avoid possible mistakes and show interest in the buyer. The best option is to ask again than to correct the situation later.
- Liven up the conversation. Don’t make the client bor ,. Relax if the buyer is not dissatisfi ,, toxic or aggressive. People like informal communication, so you can allow yourself to joke lightly, tell funny stories from life and sincerely and emotionally respond to the answers – this will not be superfluous.
-
Give compliments.
- A little flattery is very lack data attractive to your interlocutor, even if it is a compliment. You can do it even more simply: “Excellent choice! Nowadays, all modern companies use this technology.”
However, you can do something a little more complicat ,. If you have time, it is better to prepare for the conversation in advance and study the buyer’s ne ,s. The conversation can begin like this:
“Sergey Ivanovich, I heard somewhere that your company is the best in wholesale deliveries, and has outstripp , all competitors. How do you manage to do everything without a trade accounting system? It’s simply amazing!”
Get clients from the site every month
In a guarante , volume
Read more - Break Dialogue . There is no ne , to avoid topics relat , to world news, sensations in production, conversations about hobbies or just funny life situations.
A few funny stories, a couple of minutes of emotional relaxation, and the client sees you as his person.
A professional manager knows that the ideal result of establishing contact is a remark from the buyer : “You know, I really like you.”