The concept refers to a group of clients who have not fulfilled their payment obligations to a company. They are also known as debtors or defaulters , because they have outstanding invoices and represent a financial risk to the business without offending .
Proper management of the portfolio of delinquent clients is essential to preserve the company’s cash flow and profitability.
We recommend you read: Portfolio management: 6 tips for good client management .
What are the types of delinquent customers?
Knowing examples of delinquent without offending customers is essential to adopt the appropriate strategy to deal with each situation.
Fortuitous delinquent client
The fortuitous defaulting client is one who wants to pay but cannot, because on the established date he no longer has liquidity.
With these clients, you can work denmark telegram phone number list with long-term payments . This way, you give them time to pay off their debt.
The disorganized delinquent customer is one who can and wants to pay. However, they do not manage their financial life well, so that sometimes they do not even know that they owe you a debt.
What to do when faced with a disorganized, delinquent client?
The best way to deal with these market development: time to expand? delinquent customers is by sending payment reminders a few days before the debt is due.
Learn how to talk to a delinquent without offending customer – payment reminder: how to manage collections step by step .
Intentional delinquent customer
An intentional delinquent customer is one who knows he has a debt and can pay it, but has no intention of doing so.
What to do when faced with an intentionally delinquent client?
You must treat this customer firmly and respectfully convey to him that you are aware of his behavior. At the slightest sign of late payment, it is time to act.
This customer is a good believer, so they will pay you when the service is restored or their problem is solved.
Why should you know your portfolio of aleart news clients who are late on payments ?
When you think about customer service and satisfaction , it is common to study them in order to manage relationships well , anticipating their needs , preferences, tastes and habits.
Knowing a customer’s financial history may seem like an invasion of privacy – however, it is important information for collecting payments without offending from delinquent customers and maintaining the financial stability of your company.
Keeping your clients up to date with their payments works as a prevention system for your business. Below, we explain how late payments impact your company.
